This is the resource page for clients or potential clients to learn more about the policies of the practice. Information on this page will be updated as changes or additions are made throughout the year. Check back often to learn more about the individual practices and their changes.
How do I pay for mental health and/or wellness services provided by the practices at the Grand Haven Drive location?
Payment for services can be made by check, credit card, or cash payments. Charges which remain unpaid will be given to a collection service for processing payments due. It is expected that payments are made at the time the service is rendered to reduce expense to both the therapist and you. If you have any questions, speak with the individual therapist as each clinician has their own collection policies and can speak to you about your concerns. If you have insurance, and your counselor bills your insurance for payments, then all co-pays and deductibles are due at the time of service.
Contracted services for presentations, trainings, or consultation services must be paid when the service is rendered by the counselor. For more information about fee structure, contact the office at (843) 652-5532 and speak to the therapist about their fees and specific policies for contracted services.
As of May 1, 2018, and has been practice policy, clients are expected to keep their scheduled appointment. Through our client portal, a text reminder is sent to the client or family member for confirmation. If the appointment is not kept within 24 hours notice, a charge is made for the appointment missed. If the client does not show for the appointment, a charge also is assessed to the client. This is in the initial agreement made with the counselor at the time of their first appointment. We expect to have a credit card on file for such charges to be assessed.
If you have specific questions not answered here on this Practice Policy page, please sent the questions to: Raquel Neto, firstname.lastname@example.org, as she is the Administrative Assistant working with the clinicians at Jamestown Drive location.